Frequently Asked Questions
Everything you need to know about our high-performance gaming peripherals.
How long does shipping take for my gaming gear?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy for mice and keyboards?
We offer a 30-day return policy for all products in their original packaging. If you experience any technical issues or are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do Pulsar products come with a warranty?
Yes, all Pulsar Gaming Gears electronics come with a 2-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
How can I update the firmware on my device?
You can download the latest firmware and Pulsar Fusion software directly from our official website's 'Support' section to ensure your gear is running with the latest performance optimizations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.